Frequently Asked Questions

What if I have a question while I'm in the middle of filing online?

Answer:   For tax questions, contact Bell Tax Accountants by email or by phone

For questions about the online filing program itself, you can email the Drake Software technical staff. There will be Contact Us link in the upper right corner of your screen at all times.


How will you know the details of my return?

Answer:   If you provide our office with the User Id and Password you create in order to file online, we can look directly at the online copy of your return as we work together on your problem. This information is, of course, kept totally confidential – you can read our Privacy Policy.


My return is complicated – how much do you charge for tax advice?

Answer:    For those who file their return through this Web site, simple questions will probably be answered at no charge.

For more complex questions, or questions from people not using this site, the charge is $50.00/hour, with a one hour minimum. This would be billed separately from your the basic cost of your return. We would be happy to give you an estimate of the potential cost right up front.

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